Business Process Outsourcing
At Tellytox, we see business process outsourcing not just as a way to reduce costs, but as a strategic growth accelerator. By working with us, businesses save up to 65% on operational and HR expenses, all while enjoying service quality that’s not just reliable, but truly exceptional.
What makes Tellytox different is our dual strength—we’re both a BPO service provider and a digital marketing agency. This unique blend gives us the ability to view your prospects and customers from multiple perspectives, enabling smarter strategies and sharper execution.
Backed by cutting-edge infrastructure and innovative marketing solutions, Tellytox isn’t just your outsourcing partner—we’re your competitive edge in an ever-evolving market.
Our Services
OUTBOUND CALL CENTER SERVICES
Telemarketing
At Tellytox, we connect you with prospects through powerful telemarketing campaigns that boost sales and keep customers engaged.
Lead Generation
Tellytox delivers high-quality leads, helping you grow your customer pipeline with consistency and reliability.
Appointment Setting
We secure meetings with decision-makers, turning prospects into real opportunities for your business.
Live Transfer
With Tellytox live transfers, your sales team connects instantly with qualified, ready-to-convert prospects.
Surveys
We provide customer insights through tailored surveys that reveal expectations, challenges, and opportunities.
Follow-Ups
Tellytox ensures consistent follow-ups so your prospects always feel valued and engaged.
INBOUND CALL CENTER SERVICES
General Inquiries
Deliver instant information with professional support that reassures and impresses customers.
Order Tracking
Ensure smooth sales flow with accurate updates and customer-focused communication.
Billing Inquiries
Don't leave customers waiting for answers about their payments. We provide comprehensive support for all billing-related questions and concerns.
Customer Support
Address issues at the first sign of trouble. Our prompt response ensures problems are resolved before they impact customer relationships.
Product Information
Whether it's a service or product, prospects need comprehensive details. Our experienced representatives provide clear, helpful explanations tailored to your prospects' needs.
OMNI-CHANNEL CONTACT CENTER
Customers, both existing and prospective, leverage multiple communication channels, and businesses must evolve accordingly! At Poshnee, we boast the most sophisticated and comprehensive infrastructure to connect with customers through their preferred channels. We ensure that transitions between different platforms remain fluid, uninterrupted, and optimally tailored to each situation and client’s requirements. This encompasses simultaneous engagement through:
- SMS
- Voice Call
- Email Chat
- Web Chat
- Social Media Platforms
In executing these services, we maintain strict adherence to all applicable consumer protection laws and regulations, including:
- Telephone Consumer Protection Act (TCPA)
- Do Not Call (DNC) Registry
- Recording and Monitoring Calls With Consent
- Payment Card Industry Data Security Standard (PCI-DSS)
- Healthcare Insurance Portability and Accountability Act Compliance (HIPAA)